Director of HelpDesk
Cliff's background in communication, customer service, media, and technical support provides a strong basis for his role overseeing our busy Helpdesk operations.
With a keen focus on quality assurance, Cliff and his team work daily to ensure our clients receive stellar customer service.
Cliff is a tireless crusader constantly advocating for client and staff priorities. He hates ticket deflection and tiered robot responses and scripts. “I have a code: I see myself as an advocate for everybody I have a responsibility to.
I advocate for my clients. I advocate for my agents. I advocate for the users. And I advocate for my employer.”