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Cliff Biram
Director of HelpDesk

Cliff's background in communication, customer service, media, and technical support provides a strong basis for his role overseeing our busy Helpdesk operations.

With a keen focus on quality assurance, Cliff and his team work daily to ensure our clients receive stellar customer service.

Cliff is a tireless crusader constantly advocating for client and staff priorities. He hates ticket deflection and tiered robot responses and scripts. “I have a code: I see myself as an advocate for everybody I have a responsibility to.

I advocate for my clients. I advocate for my agents. I advocate for the users. And I advocate for my employer.”